Samsung TV Volume Stuck (This Quick Trick Could Save Your Day!)

Jeegna | 07-02-2023

Like even the most advanced of technological equipment, Samsung TVs are vulnerable to the odd malfunction. Samsung TVs have been known to glitch from time to time, and one of the most common complaints is the problem of stuck volume.

Before you trouble the experts, however, or do something even more extreme, like discarding the whole set, you could try a few DIY fixes. More often than not, you’ll hit pay dirt with one of them and get your Samsung TV back working as it should. 

Samsung TV Volume Stuck or Not Working

Too many downloaded apps and settings on the TV’s Smart Hub are a common culprit, and resetting the Smart Hub can often fix the problem effectively. To reset your TV’s Smart Hub, click Settings, then navigate to Support > Self Diagnosis > Reset Smart Hub. Once prompted, supply the TV’s PIN, then wait for the reset to complete. 

Here are some other effective remedies you could try if your Samsung TV volume is stuck or not working. We’ll start with the easy ones and work our way up to others that require a little more technological savviness.

Check Samsung TV Remote

Sometimes, the most obvious solutions can be the right ones. If the volume of your Samsung TV refuses to move from its last position, it could be an indication that either the batteries of your remote or your remote itself is due for replacement. This would not be surprising at all; TV remotes often bear the brunt of the frustrations and joys of their users.

Samsung TV Volume Stuck or Not Working

If you haven’t changed your remote’s batteries in a while, consider doing so. After that, try the Infrared remote LED test to confirm the status of your remote. If the volume of your Samsung TV remains stuck, move on to the next solution.

Ideally, you should only use your Samsung TV’s companion remote control with your TV. Generic remotes of all models (including DirectTV, cable remotes, Xfinity, and others) may disrupt your Samsung remote’s signals. Solving your Samsung TV’s volume issues can be just as easy as reverting to the TV’s original remote.

Switch Off and Power Cycle Samsung TV

When you turn off your TV, you’re giving it a chance to cool off and reset itself, particularly if it’s been working non-stop for an extended period. Simply switching off and turning your TV back on is enough to fix several small issues. Power off your TV, then unhook the power cord from the wall outlet. Wait for about 15 seconds, then reconnect the power cord and turn the TV back on.

If that proves ineffective, power cycling your TV might fix the volume issues. Power cycling the TV gets rid of residual power stored in it, facilitating a complete soft reset. 

You can do this by following the first part of the suggestion we made above, then waiting for about 30 seconds. Next, press the power button on the TV (not the remote!) and hold it down for about 10 seconds before plugging the TV back in. Finally, turn your TV back on and check if this process corrected the issue.

Check Samsung TV Connections

Faulty cables or improper connections can put a halter on your Samsung TV’s volume. A damaged HDMI cord will fail to transmit sound properly to the TV. If you often tinker with your TV’s HDMI cord, you may have inadvertently weakened the integrity of the cable.

Samsung TV Volume Stuck - Check Your Connections

Check the cable’s end connectors, as well as the ports to which they connect, for signs of damage. If you notice the buildup of dirt and grime on any of them, use a piece of dry cloth to gently clean them. 

If the damage is more pronounced, you should consider changing your cables.

Reset the Smart Hub

Samsung TVs’ Smart Hub operates in much the same way as an Android phone’s Playstore or an iPhone’s IOS store. Essentially, it’s an app store for your TV where you can also find all the latest and greatest updates. 

However, unlike the mobile phone versions, your Samsung TV Smart Hub lets you take complete charge of your TV. On it, you can get access to all the functions of your TV and install or uninstall any software. If the Smart Hub autorun feature is turned on, your TV can even do all of these things automatically.

Samsung TV Reset Smart Hub

This is both a blessing and a curse. While it’s nice to have your TV adjust itself to find the best settings for you, the Smart Hub can automatically download apps that will interfere with your TV’s volume, or actively adjust the volume automatically. 

To troubleshoot the problem, you’ll need to reset your Samsung TV’s Smart Hub. Resetting the Smart Hub removes all your customizations and reverts the TV’s settings to default.

Reset the Smart Hub on 2022 Models

Reset The Smart Hub On 2020 & 2021 Models

Reset The Smart Hub On 2016 & 2019 Models

This should effectively fix the problem of your Samsung TV’s volume being stuck. We recommend disabling the autorun feature of your Samsung TV’s Smart Hub. Leaving this feature on will let the Smart Hub continue to automatically download apps that might cause the issue to recur.

Follow these steps to turn off the Smart Hub’s autorun feature:

Free up Memory by Deleting Apps

Resetting your TV’s Smart Hub will fix the volume stuck issues. But getting rid of unused apps will make sure that the issues remain fixed. 

Your Samsung TV will often automatically download and update apps to find the perfect setup for you. These apps take up vast amounts of memory space. You’ll need to delete most of these apps, or the ones that you don’t use at least.

Here are the steps to follow for that:

The apps on your TV’s Settings page include pre-installed ones and others that have been automatically downloaded. Some of the pre-installed apps cannot be deleted, but you can get rid of all of the automatically installed ones.

Factory Reset Samsung TV

Many people consider a factory reset a last resort, with good reason. For one thing, it eliminates all the apps you’ve installed. That aside, a factory reset changes all your customized settings, accounts, and user profiles back to default.

Despite these drawbacks, you might be left with a factory reset as your last option if the other suggestions did not produce any positive results. 

A factory reset is not the first troubleshooting option for a lot of people, nor should it be. That being said, factory resets can effectively fix all the issues with your TV. Even the ones of which you’re unaware.

If you’ve reached the point where a factory reset is your last throw of the dice, follow these steps to get it done:

Contact Samsung Customer Support

If you’ve tried all of these yet your Samsung TV’s volume stuck issues persist, it may be time to call in the cavalry. Samsung’s customer service lines are open virtually all week, and you can get in touch with an agent who’ll help provide a lasting solution to any stubborn problem. You can reach the Samsung Contact Center at 1-800-726-7864. Calls are accepted between 8 am to 12 am every day. 

You may either call their lines or request remote assistance online. If you’d prefer online remote assistance, simply navigate to the Support section on your TV’s Menu, then select Remote Management. Read the service agreements and then agree to them. At the agent’s request, supply your TV’s PIN. The agent will remotely inspect your TV and find possible solutions.

Why won’t my Samsung Smart TV turn on?

This could be as a result of too many downloaded apps taking up too much memory space. You can fix this issue by resetting the TV’s Smart Hub and initiating the initial setup once again.

Why is my Samsung TV volume too high?

If the volume of your Samsung Tv remains high despite repeated efforts to control it, you should check the HDMI cable or try updating the TV. Alternatively, you may disconnect the cable that connects to an external sound device and reconnect it to another port.

Where is the volume control on Samsung Smart TV?

Volume control on the Samsung Smart TV can be done through remote control or through the buttons on the TV.


Technology is usually reliable, but occasionally, technological products tend to develop faults, seemingly randomly. If the volume of your Samsung TV is stuck or is not working, it’s nothing to get worried about. You can even fix this issue by yourself.

Start by resetting your TV’s Smart Hub. This is a common fix for stuck Samsung TV volumes, and it can help get your TV’s volume back up and running in no time. On the off chance that step doesn’t get the issues fixed, we’ve outlined several other possible solutions. 

At the end of the day, any of these options can help bring back the sound on your Samsung TV.


Greetings, tech enthusiasts! I'm Jeegna, your go-to guru for all things gadget-related. With a passion for technology that runs deep, I've made it my mission to unravel the mysteries of the digital world and simplify it for you.

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